Back up your conversation history
On desktop:
Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You can restore your history from a backup anytime.
- Click Settings
.
- Click Back up conversations.
- Click Save File.
- Select where to save the file. Make sure you store the backup file in a safe place, as it is not protected by Wire end-to-end encryption.
To restore a backup on desktop:
- Click Settings
.
- Click Restore from backup.
- Select the file.
- Once the backup is complete you will see
History restored.
On mobile:
Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You will need a fresh login to restore your history from a backup.
On iOS:
To back up your conversation history, you need to add an email address and password to your account in Wire Settings.
- Tap Settings
.
- Tap Account.
- Tap Back Up Conversations.
- Tap Back Up Now.
- Set a password for your file (at least 8 characters). You will be required to enter this password in order to restore the history on a new device. This password may be different from the password used to sign in to your account.
- Select a secure place on your device to save the file. The backup will be compressed and encrypted with a password you set here.
To restore a backup on iOS:
History can only be restored from a backup of the same platform. You will need a fresh login using your email address to restore your history from a backup.
- Sign in to your Wire account.
- Tap RESTORE FROM BACKUP.
- Tap Choose Backup File.
- Select the backup file.
- Enter the file password and tap OK. Note: This password may be different from the password used to sign in to your account.
On Android:
To back up your conversation history, you need to add an email address and password to your account in Wire Settings.
- Tap Settings
.
- Tap Account.
- Tap Backup conversations.
- Tap Back Up Now.
- Select a secure place on your device to save the file. The backup will be compressed and encrypted.
To restore a backup on Android:
History can only be restored from a backup of the same platform (iOS - iOS, Android -Android). You will need a fresh login using your email address to restore your history from a backup.
- Sign in to your Wire account.
- Tap RESTORE FROM BACKUP.
- Tap CHOOSE BACKUP FILE.
- Select the backup file.
- Tap Restore from backup.