Back up your conversation history

  • Updated

Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one.

You can restore your history from a backup anytime. Please be aware: History can only be restored from a backup of the same platform (iOS to iOS, Android to Android, and desktop to desktop). This means you cannot restore a backup on a mobile device when you created the backup file on your desktop.

Note:

  • Backups are not compatible across different platforms.
  • Backing up on an old version and restoring that backup on a newer version is possible, but not vice versa.
  • You cannot restore your backup if you have forgotten the password.
  • Please do not use your Wire password as your backup password.

 

  1. On desktop (macOS, Windows, or on Wire for web)

    1. Select Back up conversations:



    2. Select Save File:



    3. Select where to save the file. Make sure you store the backup file in a safe place, as it is not protected by Wire´s end-to-end encryption.



    To restore a backup

    Be aware: History can only be restored from a backup of the same platform, like desktop to desktop, but not mobile to desktop.

    1.
    Select Preferences :



    2. Select Restore from backup:



    3. Select the file:



    4. Once the backup is complete you will see a checkmark History restored:



    To restore a backup

    Select Preferences :



  2. On mobile

    Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You will need a fresh login to restore your history from a backup.

    On iOS

    Back up conversations

    To back up your conversation history, you need to add an email address and password to your account in Wire Settings.

    1. Select Settings .
    2. Select Account.
    3. Select Back Up Conversations.
    4. Select Back Up Now.
    5. Set a password for your file (at least 8 characters). You will be required to enter this password to restore the history on a new device. This password may be different from the password used to sign in to your account.
    6. Select a secure place on your device to save the file. The backup will be compressed and encrypted with a password you set here.

      Restore a backup

      History can only be restored from a backup of the same platform. You will need a fresh login using your email address to restore your history from a backup.

      1. Sign in to your Wire account.
      2. Select RESTORE FROM BACKUP.
      3. Select Choose Backup File.
      4. Select the backup file.
      5. Enter the file password and Select OK. Note: This password may be different from the password used to sign in to your account.

       

      On Android

      Back up conversations

      To back up your conversation history, you need to add an email address and password to your account in Wire Settings.

      In your conversation list:

      1. Select the menu button .
      2. Select Settings .
      3. Select Back up & restore conversations.
      4. Select Create Backup.
      5. You have the option to set a password. You will be required to enter this password to restore the history on a new device.
      6. Select Back Up.
      7. Select Save File.
      8. Select a secure place on your device to save the file. The backup will be compressed and encrypted with a password you set here.

      Restore a backup

      You can only restore a backup of the same platform.

      1. Select the menu button .
      2. Select Settings .
      3. Select Back up & restore conversations.
      4. Select RESTORE FROM BACKUP.
      5. Select Choose Backup File.
      6. Select the backup file, enter the file password if you created one, and select Continue.

     

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