Back up your conversation history

Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one.

You can restore your history from a backup anytime. Please be aware: History can only be restored from a backup of the same platform (iOS to iOS, Android to Android, and desktop to desktop). This means you cannot restore a backup on a mobile device when you created the backup file on your desktop.

Note:

• Backups are not compatible across different platforms.
• Backing up on an old version and restoring that backup on a newer version is possible, but not vice versa.
• You cannot restore your backup if you have forgotten the password.
• Please do not use your Wire password as your backup password.

1. On desktop:

   1. Click Settings
      
      
      
      
   2. Click Back up conversations.
      
      
      
      
   3. Click Save File.
      
      
      
      
   4. Select where to save the file. Make sure you store the backup file in a safe place, as it is not protected by Wire´s end-to-end encryption.
      
      
      
      

   To restore a backup on the desktop:

   Be aware: History can only be restored from a backup of the same platform, like desktop to desktop, but not mobile to desktop.
   
   1. Select Settings
   
   
   
   2. Select Restore from backup.
   
   
   
   3. Select the file.
   
   
   
   4. Once the backup is complete you will see a checkmark History restored.
   
   
   
   

2. On mobile:

   Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You will need a fresh login to restore your history from a backup.

   On iOS:

   To back up your conversation history, you need to add an email address and password to your account in Wire Settings.

   1. Select Settings .
   2. Select Account.
   3. Select Back Up Conversations.
   4. Select Back Up Now.
   5. Set a password for your file (at least 8 characters). You will be required to enter this password in order to restore the history on a new device. This password may be different from the password used to sign in to your account.
   6. Select a secure place on your device to save the file. The backup will be compressed and encrypted with a password you set here.

   To restore a backup on iOS:

   History can only be restored from a backup of the same platform. You will need a fresh login using your email address to restore your history from a backup.

   1. Sign in to your Wire account.
   2. Select RESTORE FROM BACKUP.
   3. Select Choose Backup File.
   4. Select the backup file.
   5. Enter the file password and Select OK. Note: This password may be different from the password used to sign in to your account.

    

   On Android:

   To back up your conversation history, you need to add an email address and password to your account in Wire Settings.

   1. Select Settings .
   2. Select Account.
   3. Select Backup conversations.
   4. Select Back Up Now.
   5. Select a secure place on your device to save the file. The backup will be compressed and encrypted.

   To restore a backup on Android:

   History can only be restored from a backup of the same platform (iOS - iOS, Android -Android). You will need a fresh login using your email address to restore your history from a backup.

   1. Sign in to your Wire account.
   2. Select RESTORE FROM BACKUP.
   3. Select CHOOSE BACKUP FILE.
   4. Select the backup file.
   5. Select Restore from backup.