Back up your conversation history

Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one.

You can restore your history from a backup anytime. Please be aware: History can only be restored from a backup of the same platform (iOS to iOS, Android to Android, and desktop to desktop). This means you cannot restore a backup on a mobile device when you created the backup file on your desktop.

Note:

• Backups are not compatible across different platforms.
• Backing up on an old version and restoring that backup on a newer version is possible, but not vice versa.
• You cannot restore your backup if you have forgotten the password.
• Please do not use your Wire password as your backup password.

1. On desktop (macOS, Windows, or on Wire for web)

   1. Select Settings :
      
      
      
   2. Select Back Up:
      
      
      
   3. Set a password (optional) and select Back Up Now:
      
      
      
   4. Select Save file:
      
      
      
      
   5. Select where to save the file. Make sure you store the backup file in a safe place, as it is not protected by Wire´s end-to-end encryption.
      
      
      

   To restore a backup

   Be aware: History can only be restored from a backup of the same platform, like desktop to desktop, but not mobile to desktop.
   
   1. Select Settings :
   
   
   2. Select Restore:
   
   
   3. Select the file.
   
   
   
   
   
   
   
   

2. On mobile

   Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You will need a fresh login to restore your history from a backup.

   On iOS

   Back up conversations

   1. Select Settings .
   2. Select Account.
   3. Select Back up or Restore Conversations.
   4. Select Back Up Now.
   5. You can set a password for your file (at least 8 characters). You will be required to enter this password to restore the history on a new device. 
      Select Back Up Now.
   6. The backup will be compressed. If you use a password, Wire alos encrypts the backup file. Make dure to store the password in a secure place.

      
      Restore a backup

      History can only be restored from a backup of the same platform. 

      1. Select Settings .
      2. Select Account.
      3. Select Back up or Restore Conversations.
      4. Select Restore from Backup
      5. Select the backup file.
      6. Enter the file password if needed and Select Continue. 

       

      On Android

      Back up conversations
      
      In your conversation list:
      

      1. Select the menu button .
      2. Select Settings .
      3. Select Back up & restore conversations.
      4. Select Create Backup.
      5. You have the option to set a password. You will be required to enter this password to restore the history on a new device.
      6. Select Back Up.
      7. Select Save File.
      8. Select a secure place on your device to save the file. The backup will be compressed and encrypted with a password you set here.
         

      Restore a backup

      You can only restore a backup of the same platform.

      1. Select the menu button .
      2. Select Settings .
      3. Select Back up & restore conversations.
      4. Select RESTORE FROM BACKUP.
      5. Select Choose Backup File.
      6. Select the backup file, enter the file password if you created one, and select Continue