On desktop:

Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You can restore your history from a backup anytime.

1. Click Settings .
2. Click Back up conversations.
3. Click Save File.
4. Select where to save the file. Make sure you store the backup file in a safe place, as it is not protected by Wire end-to-end encryption.

To restore a backup on desktop:

1. Click Settings .
2. Click Restore from backup.
3. Select the file.
4. Once the backup is complete you will see  History restored.

On mobile:

Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You will need a fresh login to restore your history from a backup.

On iOS:

To back up your conversation history, you need to add an email address and password to your account in Wire Settings.

1. Tap Settings .
2. Tap Account.
3. Tap Back Up Conversations.
4. Tap Back Up Now.
5. Set a password for your file (at least 8 characters). You will be required to enter this password in order to restore the history on a new device. This password may be different from the password used to sign in to your account.
6. Select a secure place on your device to save the file. The backup will be compressed and encrypted with a password you set here.

To restore a backup on iOS:

History can only be restored from a backup of the same platform. You will need a fresh login using your email address to restore your history from a backup.

1. Sign in to your Wire account.
2. Tap RESTORE FROM BACKUP.
3. Tap Choose Backup File.
4. Select the backup file.
5. Enter the file password and tap OK. Note: This password may be different from the password used to sign in to your account.

On Android:

To back up your conversation history, you need to add an email address and password to your account in Wire Settings.

1. Tap Settings .
2. Tap Account.
3. Tap Backup conversations.
4. Tap Back Up Now.
5. Select a secure place on your device to save the file. The backup will be compressed and encrypted.

To restore a backup on Android:

History can only be restored from a backup of the same platform (iOS - iOS, Android -Android). You will need a fresh login using your email address to restore your history from a backup.

1. Sign in to your Wire account.
2. Tap RESTORE FROM BACKUP.
3. Tap CHOOSE BACKUP FILE.
4. Select the backup file.
5. Tap Restore from backup.