What can I do if I'm not getting any notifications on iOS?

  • Updated

On iPhone and iPad

Wire uses the Apple Push Notification service (APNs) to alert you when you receive a new message.

Here are some suggestions for your iPhone and iPad settings to ensure you are able to receive notifications:

  1. Go to your device settings.
  2. Select General.
  3. Select Background App Refresh.
  4. Select the toggle for Wire to on. If it already shows as on, try tapping it off and then on again.

In Wire

  1. Go to Settings .
  2. Select Advanced.
  3. Select Reset Push Notifications.

If it still doesn´t work, please do the following:

  1. Create a backup.
  2. Log out.
  3. Delete Wire.
  4. Reinstall Wire.
  5. Log in and restore your backup.

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