How to enable mandatory app lock for all your team members?

  • Updated

Require all team members to unlock Wire using a passcode or biometric authentication when returning to the app.

The feature will be enabled on all devices on all platforms for every team member.
 

As a team owner you can enable mandatory app lock in your team management at any time.

In the conversation list: 

  1. Select Settings , then select Manage team or go to teams.wire.com.
  2. Log in with the team account credentials:

    Screenshot 2024-10-07 at 10.39.01.png
  3. Select Customization:




     
  4. Enable mandatory app lock by checking the checkbox:



     
  5. Select a time:




     
  6. Select Save:



     
  7. Select Confirm:


     

All team members will get informed about this change on all their devices and need to create a passcode if needed or use biometric authentication after the next login.                             

If you use a password, please keep the following in mind: 

If you forget it, you can log out, log back in, and then choose a new password. You'll keep your conversation history.

  1. Select Forgot passcode?, when you need to enter a passcode:

    Screenshot 2026-07-10 at 11.32.25.png
  2. Select Log Out:

    Screenshot 2026-07-10 at 11.32.43.png
  3. Select Log Out again:

    Screenshot 2026-07-10 at 11.34.19.png
  4. Log in:

    Screenshot 2026-07-10 at 11.36.29.png
  5. Select a new passcode:

    Screenshot 2026-07-10 at 11.38.53.png

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