Adding conversations to your custom folders will help you organise your conversations by topics.

See also this video.

On desktop (MacOS and Windows) or on Wire for Web:

1. Hover the cursor over a conversation.
2. Click Down Arrow ▼ to the right of the conversation.
3. Click on MOVE TO…
4. Choose either + CREATE A NEW FOLDER or a folder that already exists
5. NAME the new folder and click on CREATE, the new folder will appear at the end of your conversations list

To remove a conversation from a custom folder

1. Hover the cursor over a conversation.
2. Click Down Arrow ▼ to the right of the conversation.
3. Click on MOVE TO… and choose the folder where that conversation should live

On Mobile: 

1. Select a contact or a group and open the conversation
2. Click on the conversation name at the top of your screen, it opens the conversation information
3. Click on the 3 dots … at the bottom of your screen to open more actions
4. Click on MOVE TO…
5. Click on the icon + in the top right corner to create a new folder OR select a folder that already exists
1. NAME the new folder
2. click on CREATE, the new folder will appear at the end of your conversations list

To remove a conversation from a custom folder

1. Select a contact or a group and open the conversation
2. Click on the conversation name at the top of your screen, it opens the conversation information
3. Click on the 3 dots … at the bottom of your screen to open more actions
4. Click on MOVE TO… and choose the folder where that conversation should live