Please do the following after the issue has occurred:
On desktop (macOS, Windows, or on Wire for web)
Submit a calling debug report
1. Select Settings :
2. Select Audio / Video:
3. Under Troubleshooting, select Save Report:
4. Send the saved file to support@wire.com and describe briefly what went wrong to help us to identify the issue.
Calling logs do not include any call content, personal information, fingerprint, device ID, user ID, or IP address.
On desktop (macOS, Windows)
Submit a debug report
1. Open the menu.
2. Select Help.
3. Select Download Debug Logs:
On Mobile
In the conversation list:
- Select Settings
.
- Select Advanced.
- Select Create debug report.
Please describe briefly what went wrong to help us to identify the issue.
Calling logs do not include any call content, personal information, fingerprint, device ID, user ID, or IP address.
Please be aware: Logs are off by default on Android. Please turn on Collect usage data in Advanced. Only then, data will be collected and stored on your device. As soon as you turn off the toggle all saved data will be deleted.