What can I do if I'm not getting any notifications on Android?

In Wire in the conversation list:

  1. Tap your profile in the upper left.
  2. Tap Settings settings16x16.png.
  3. Tap Advanced.
  4. Tap Reset Push Notifications Token.

There are a few additional things you can try, though each may vary depending on device:

  • Go to the app info and toggle the notifications on: Settings > App manager > Wire and follow the instructions (depends on your Android version).
  • Update Wire to the latest version.
  • Update Google play services to the latest version.
  • Disable restrictions for mobile data. Phone Settings > Mobile Data > disable  'Restrict background data.'
  • Allow Wire to work while the screen is off.
  • Allow Wire to have unrestricted background data.
    • Go to Phone Settings > Apps > Wire > Data usage and check whether your phone is restricting background data for Wire.
  • Exclude Wire from battery optimization options.
    • Go to Phone Settings > Battery > Unmonitored apps > add Wire to the list. Restart your phone.
    • Go to Phone Settings > Battery > Apps > Wire > Do not optimize. Restart your phone.
  • Allow Wire to work in priority mode.
    • Go to Android Phone Settings > Sound & notification > App notifications > Wire > turn on priority.
  • Allow Wire to autostart when the phone boots
    • Go to Phone settings > Security > Permissions > Autostart > enable autostart for Wire. Restart your phone.
    • Go to Phone settings > Startup manager > enable autostart for Wire.
    • On some devices you may not find this kind of option in the Settings, but you may have an app that handles the automatic startup of apps.
  • Make sure DO NOT DISTURB is disabled on your phone.
  • Log out (Settings > Account > Log out) and log back in to Wire.
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