How does Wire handle reports of misuse?

  • Updated

We may disable accounts if we believe the account activity violates our Terms of Use.

Just like any other communication platform though, sadly there are fraudsters out there who are using platforms like Wire for their own gain. We want to make you aware that it comes down to how you interact with people that determine your vulnerability to fraudulent attacks. For example, you may be lured into accepting a connection request and having a conversation with someone you think you can trust, but actually whose motives aren’t genuine. 

Examples of scams

To keep up to date on the latest scams that could affect our users we monitor all kinds of outlets, including Twitter, cyber security forums, and the World Economic Forum. The most frequent scam we are aware of that involves Wire is a job applications scam. Fraudsters impersonate large organizations and offer jobs or interviews over messaging platforms such as Wire. Most often the victim is someone who would become a remote working employee. They get offered the job and are then asked to buy a laptop and mobile through a portal that is set up by the fraudster under the promise that they will be reimbursed when joining the company.
The reality is that there is no job, the interviewee never receives the laptop or mobile, and the fraudster has collected the money and closed their Wire account.

What to do as a business if this happens to you?

If criminals or fraudsters masquerade as your business to set up and conduct fake interviews, Wire will immediately take action on your behalf. This is the process you should follow if this happens to you:

Reach out to Wire immediately and directly by visiting support.wire.com and selecting the blue Help button

– Be sure to select Report Misuse as the issue reason, we prioritize requests like this in our support queue

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– Provide as much detail as possible; Wire username of the suspicious user (for example @johnsmith), statements from defrauded individuals, etc. screenshots of the fraudulent activity are especially helpful. Our support team may request additional information, so provide as much detail as possible with your initial submission to ensure the fastest resolution.

What to do as an interviewee if this happens to you?

If you’re attending a job interview / or have secured a role, always ask the company to arrange your work tools — you should not have to purchase equipment on your own. Reputable companies will organize the procurement of such items and ship them to your address.
If you are in any doubt whatsoever, contact a senior employee of the company in question and ask if these are standard business practices. Look for a reputable figure with a long tenure with the company and frequent posts on a platform like LinkedIn.

Wire´s commitment

Our commitment is to help your business stay safe. Upon any request, we will take immediate action to best protect you as an individual or your business by reacting promptly and responsibly to shut down the fraudsters as quickly as possible.

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