On desktop (macOS, Windows, or on Wire for web)
Select Join to accept the call.
If Wire is minimized, an incoming call notification appears. Select the notification, and inside the conversation, select Join.
To ignore an incoming call while in Wire, decline it. You will no longer hear ringing, and the call visual will disappear.
On mobile
While in Wire: When an incoming call screen appears, select Join to answer the call or decline it.
If you're not in Wire, or the app is minimized:
iOS
The call will appear on your home or lock screen, like a regular network call. Swipe right to accept the call. Select the device's power button to decline the call.
To disable this feature:
- Select Settings
.
- Select Options.
- Toggle Share with iOS to off.
Please be aware:
Your call ends when you, as a recipient, lock your screen. It is the expected iOS behavior.
To avoid this case:
-
- Open your device settings.
- Select Accessibility.
- Select Touch.
- Enable Prevent Lock to End Call.
Android
A full-screen notification will appear. Tap and drag your contact´s profile picture to Accept to answer the call or to Decline
to ignore the call.
Hardware
The hardware you use for calling plays is very important for the quality of the calling experience. A good quality microphone will improve the audio quality, and the resolution of the video camera will affect the quality of the video stream. Similarly, the screen resolution affects the quality of the screen-sharing experience.
See the following guidelines on how the hardware affects a call. Please note that the quality of the microphone does not change the bitrate but will affect the audio quality.
1:1 calls
The following restrictions are set:
- Real-time video capture: NONE – maximum resolution that the video capture device (camera) can deliver, will be used
- Screen-sharing: 1920x1080(1080p) or max allowed by the screen being used, if the screen resolution is lower than 1080p
Conference calls
The following restrictions are set:
- Real-time video capture: 1280x720(720p)
- Screen-sharing: 1920x1080(1080p) or max allowed by the screen being used, if the screen resolution is lower than 1080p