Join a conference call

On desktop (macOS, Windows, or on Wire for web)

Select Join to accept the call.

If Wire is minimized, an incoming call notification appears. Select the notification, and inside the conversation, select Join.

To ignore an incoming call while in Wire, decline it. You will no longer hear ringing, and the call visual will disappear.

On mobile

iOS

In Wire: When an incoming call screen appears, select the check mark to accept the call or decline it.

Not in Wire, or the app is minimized:

The call will appear on your home or lock screen, like a regular network call. Swipe right to accept the call. Select the device's power button to decline the call.

To disable this feature:

1. Select Settings .
2. Select Options.
3. Toggle Share with iOS to off.

Please be aware:

Your call ends when you, as a recipient, lock your screen. It is the expected iOS behavior.
To avoid this case:

1. 1. Open your device settings.
   2. Select Accessibility.
   3. Select Touch.
   4. Enable Prevent Lock to End Call.

Android

While in Wire: When an incoming call screen appears, select Answer to accept the call or decline it.

Not in Wire, or the app is minimized:

A full-screen notification will appear. Select Accept  to answer the call or Decline    to ignore the call.

Hardware

The hardware you use for calling plays is very important for the quality of the calling experience. A good quality microphone will improve the audio quality, and the resolution of the video camera will affect the quality of the video stream. Similarly, the screen resolution affects the quality of the screen-sharing experience.

See the following guidelines on how the hardware affects a call. Please note that the quality of the microphone does not change the bitrate but will affect the audio quality.

1:1 calls 

The following restrictions are set:

• Real-time video capture: NONE – maximum resolution that the video capture device (camera) can deliver, will be used
• Screen-sharing: 1920x1080(1080p)  or max allowed by the screen being used, if the screen resolution is lower than 1080p
   

Conference calls

The following restrictions are set:

• Real-time video capture: 1280x720(720p)
• Screen-sharing: 1920x1080(1080p) or max allowed by the screen being used, if the screen resolution is lower than 1080p