How can I reach my team to report an incident or share important news in the most efficient way?

  • Updated

The perfect solution for all those different cases is Wire´s secure alert feature which includes an option to get a quick response to a message from your team members even when all other communications channels are unusable.

Create templates and use customizable buttons, set alert categories based on severity, and send notifications to bypass silent mode and ring on all connected devices.

Such an incident could for example be a data breach, a natural disaster or the current coronavirus pandemic – Inform your team quickly about the situation, find out if everyone is safe and give instructions for the next steps, how they should behave and provide additional information.

The admin who sets secure alerts can monitor the answers in the secure alert dashboard.

Your team can efficiently and effectively reach affected people with the click of a button on all of their devices. You can plan procedures ahead of time and Wire´s feature will help you carry those out. People affected by the situation will receive information the moment it’s sent out and throughout the situation on all their devices. They can communicate directly with the alert administrators and with other people on their team at any time—all in the same application.

Process:

Setting up an alert in advance

Plan ahead your procedure when your team experiences an incident. Admins can set up the secure alert including the buttons in advance and use a template in the dashboard:

 

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  1. Click CREATE NEW ALERT.
  2. Click CREATE NEW ALERT again.
  3. Enter alert name.
  4. Choose a contact person (a person who is reachable by the team).
  5. Select a severity level by clicking on the number.
  6. Write the message the recipients will receive.
  7. Create answer buttons that the recipients can select (maximum 5 buttons).
  8. Choose a location and only people in this region will get the alert (optional).
  9. Choose an end date for this alert.
  10. Click NEXT STEP.
  11. Select the recipients (you can only find people who have added the SECURE ALERT service in Wire).
  12. Click NEXT STEP.
  13. Review the content.
  14. Click Save Template. 

You can find your template now under Templates in the menu on the left side.

Create corresponding group conversations with the relevant participants and add the secure alert service to the conversation.

During a crisis situation

A. Send a prepared alert via the dashboard to the affected people according to a predefined scenario:

  1. Click TEMPLATES in the menu on the left side.
  2. Select the needed alert template and choose EDIT AN SEND if you want to edit something before sending or SEND NOW and the alert will be sent out directly.

 

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B. Create a new alert and send it directly:

  1. Click CREATE NEW ALERT.
  2. Enter alert name.
  3. Choose a contact person (a person who is reachable by the team).
  4. Select a severity level by clicking on the number.
  5. Write the message the recipients will receive.
  6. Create answer buttons that the recipients can select (maximum 5 buttons).
  7. Choose a location and only people in this region will get the alert (optional).
  8. Choose an end date for this alert.
  9. Click NEXT STEP.
  10. Select the recipients (you can only find people who have added the SECURE ALERT service in Wire).
  11. Click NEXT STEP.
  12. Review the content.
  13. Click FINISH AND SEND.

Feedback report

The Feedback is summarized in a report. Administrators can obtain a detailed report with the help of the provided dashboard on who of the team got contacted, who received the alert, who really read the alert message and responded to your alert – all in real-time. This way organizations are enabled to react better according to predefined scenarios and can faster manage an incident.

An example for a dashboard report:

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To review your report:

  1. Select Reports in the left side menu. Here you will find an overview of your reports.
  2. Select a report to see more details, like the message content. You also have the option to download the reports as CSV files.

Please contact our sales department (sales@wire.com) if you are interested in secure alert.

 

 

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