What can I do if I miss messages or pictures on my Android device?

  • Updated

In case you are missing messages or pictures please do the following:

1. Force close the app on your device and reopen.

2. If this is not helping, try a synchronisation. This performs a full synchronization with the server.

In the conversation list:

  1. Select your profile in the upper left corner.
  2. Select Settings settings16x16.png.
  3. Select Advanced.
  4. Select Perform full synchronisation and OK.



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