What can I do if I miss messages or pictures on my Android device?
In case you are missing messages or pictures please do the following:
1. Force close the app on your device and reopen.
2. If this is not helping, try a synchronisation. This performs a full synchronization with the server.
In the conversation list:
- Tap your profile in the upper left corner.
- Tap
Settings. - Tap Advanced.
- Tap Perform full synchronisation and tap OK.