How can I back up my conversation history?

On desktop:

Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You can restore your history from a backup anytime.

  1. Click Settings Settings16x16.png.
  2. Click Back up conversations.
  3. Click Save File.
  4. Select where to save the file. Make sure you store the backup file in a safe place, as it is not protected by Wire end-to-end encryption.

To restore a backup on desktop:

  1. Click Settings Settings16x16.png.
  2. Click Restore from backup.
  3. Select the file.
  4. Once the backup is complete you will see  History restored.

On mobile:

Create a backup to preserve your conversation history. You can use this to restore history if you lose your device or switch to a new one. You will need a fresh login to restore your history from a backup.

On iOS:

To back up your conversation history, you need to add an email address and password to your account in Wire Settings.

  1. Tap Settings Settings16x16.png.
  2. Tap Account.
  3. Tap Back Up Conversations.
  4. Tap Back Up Now.
  5. Set a password for your file (at least 8 characters). You will be required to enter this password in order to restore the history on a new device. This password may be different from the password used to sign in to your account.
  6. Select a secure place on your device to save the file. The backup will be compressed and encrypted with a password you set here.

To restore a backup on iOS:

History can only be restored from a backup of the same platform. You will need a fresh login using your email address to restore your history from a backup.

  1. Sign in to your Wire account.
  2. Tap RESTORE FROM BACKUP.
  3. Tap Choose Backup File.
  4. Select the backup file.
  5. Enter the file password and tap OK. Note: This password may be different from the password used to sign in to your account.

 

On Android:

To back up your conversation history, you need to add an email address and password to your account in Wire Settings.

  1. Tap Settings Settings16x16.png.
  2. Tap Account.
  3. Tap Backup conversations.
  4. Tap Back Up Now.
  5. Select a secure place on your device to save the file. The backup will be compressed and encrypted.

To restore a backup on Android:

History can only be restored from a backup of the same platform (iOS - iOS, Android -Android). You will need a fresh login using your email address to restore your history from a backup.

  1. Sign in to your Wire account.
  2. Tap RESTORE FROM BACKUP.
  3. Tap CHOOSE BACKUP FILE.
  4. Select the backup file.
  5. Tap Restore from backup.
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