How can I submit a calling or debug report?

  • Updated

After the issue has occurred: 

In the conversation list:

1. Click Settings.

settings.png

2. Click Audio / Video.

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3. Under Troubleshooting, click Save the calling debug report.

Screenshot_2021-10-05_at_12.43.35.png

4. Send the saved file to support@wire.com.


Please describe briefly what went wrong to help us to identify the issue.

Calling logs do not include: any call content, personal information, fingerprint, device ID, user ID, or IP address.

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