How can I submit a calling or debug report?

  • Updated

After the issue has occurred: 

In the conversation list:

1. Select Preferences.


2. Select Audio / Video.


3. Under Troubleshooting, select Save the calling debug report.


4. Send the saved file to

Please describe briefly what went wrong to help us to identify the issue.

Calling logs do not include any call content, personal information, fingerprint, device ID, user ID, or IP address.

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