What can I do if my phone is lost or stolen?

If your account’s details include both a phone number and an email address, please log into the account using the email address on Wire for Web - app.wire.com. Go to Settings > Devices to remove all devices and change your Wire account password.

If your account includes a phone number only and you lost access to it, you will need to register a new account with your new number.

If you are using the same number on a new phone, download Wire and toggle to Log in with phone number. You will be prompted to add an email address and password in order to manage your devices. Go to Settings > Devices to remove all devices.

 

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