What can I do if my phone is lost or stolen?

  • Updated

If your account’s details include both a phone number and an email address, please log into the account using the email address on Wire for web. Go to Settings > Devices to remove all devices and change your Wire account password.

If your account includes a phone number only and you lost access to it, you will need to create a new account with your email address.

If you are using the same number on a new phone, download Wire and toggle to log in with your phone number. You will be prompted to add an email address and password in order to manage your devices. Go to Settings > Devices to remove all devices.


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