Wire uses the Apple Push Notification service (APNs) to alert you when you receive a new message.
Here are some suggestions for your iPhone/iPad settings to ensure you are able to receive notifications:
- Go to iPhone/iPad Settings > General > Background App Refresh
- Tap the toggle for Wire to 'On.'
- If it already shows as on, try tapping it off and then on again.
In Wire: Go to your profile page > Tap > Settings > Advanced > Reset Push Notifications Token.
Go to the app info and toggle the notifications on.
To do that go to Settings > App manager > Wire and follow the instructions (depends on your Android version).
If this does not solve the issue, try to log out (Settings > Account > Log out) and log back in.
For Android 6.0 and newer, check your Battery Settings to see if the app is being silenced by an auto save power mode.