How can I allow Wire to access my microphone?

On desktop (MacOS and Windows):

Please check your System Preferences.

On Wire for Web:

On Google ChromeMozilla Firefox and Opera, the first time you make a call, you will be asked for permission to allow access to your microphone:

If you have previously denied access, you can update those settings:

On Google Chrome:

  1. Click the lock symbol.
  2. In the Permissions > Microphone section, choose between 'Use global default (Ask)' or 'Always allow on this site'.

On Mozilla Firefox:

  1. Click the lock symbol.
  2. In the Permissions section > Use the Microphone, choose between 'Always ask' or 'Allow'.

On Opera: 

  1. From the menu bar, select Preferences > Websites.
  2. In the Microphone section, check if the option 'Ask me when a site requires access to my microphone' is chosen.
  3. Click ‘Manage exceptions’. If app.wire.com is set to ‘Block’, click the x to remove the entry.

For instructions on how to do this on mobile, click here.

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