On iPhone/iPad:
Wire uses the Apple Push Notification service (APNs) to alert you when you receive a new message.
Here are some suggestions for your iPhone/iPad settings to ensure you are able to receive notifications:
- Go to iPhone/iPad Settings > General > Background App Refresh
- Tap the toggle for Wire to 'On.'
- If it already shows as on, try tapping it off and then on again.
In Wire: Go to Settings > Advanced > Reset Push Notifications Token.