How can I submit a calling or debug report?
On desktop:
After the issue has occurred:
In the conversation list:
- Click Settings
. - Click Options.
- Click Save the calling debug report.
- Send it to Support.
On Mobile
After the issue has occurred:
In the conversation list:
- Tap your Profile in the upper left corner.
- Tap
Settings. - Tap Advanced.
- Tap Create debug report.
Please describe briefly what went wrong to help us to identify the issue.
Calling logs do not include: any call content, personal information, fingerprint, device ID, user ID, or IP address.
Please be aware: Logs are off by default on Android. Please turn on Collect usage data in Advanced. Only then, data will be collected and stored on your device. As soon as you turn off the toggle all saved data will be deleted.